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Returns Policy

When you receive your order, we hope you are delighted with it and then we can rest easy.

However, if you need to return something either for exchange or refund, you can return it to us within 21 days from the day of receipt.
Please let us know within 5 days of receipt if you need to return something.
Items must be unworn, untarnished, unaltered and in the original packaging.

The return address is -
PO Box 5222
Frome
BA11 9BW

Please include your name and postcode inside the parcel.

We offer free shipping but the cost of return is borne by the customer.

Credits or refunds will be made to the original method of payment. These are processed within 48 hours of receipt and confirmed by email. 

We respectfully point out that no returns outside the 21 days returns period will be accepted.

Extended Returns Period For Christmas 2020

We want your Christmas gifts to be a great success with smiles all round on Christmas Day but if it hasn't quite hit the spot, you have the peace of mind that you can return it for an exchange or a refund.

So, all orders placed between 1st November and 23rd December are subject to an extended return period until Friday 8th January 2021.
Please ensure your return is received by us in it's packaging before this date as late returns will not be accepted.