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Returns Policy


When you receive your order, we hope you are delighted with it and then we can rest easy.

However, if you need to return something either for exchange or refund, you can return it to us within 21 days from the day of receipt.
Please let us know within 5 days of receipt if you need to return something.
Items must be unworn, untarnished, unaltered and in the original packaging.

The return address is -
PO Box 5222
Frome
BA11 9BW

Please include your name and postcode inside the parcel.

We offer free shipping but the cost of return is borne by the customer.

Credits or refunds will be made to the original method of payment. These are processed within 48 hours of receipt and confirmed by email. 

We respectfully point out that no returns outside the 21 days returns period will be accepted.

Christmas Shopping - Extended Returns Period

We all hope the gifts we buy for Christmas presents will be warmly received and successful.
However, if your gift didn't hit the spot, we operate an extended returns policy to cover the Christmas shopping period.

Any products bought between 20th November and 23rd December can be returned to us by Friday 10th January 2020.
Apart from this extended period, the same conditions apply as detailed above.

This is a strict deadline and returns received after 10th January will not be refunded.